Terms & Conditions

Booking eligibility and information

You must provide accurate customer, participant, and contact information. For a long-term booking, a government-issued identity image may be required. You are responsible for the conduct of all members included in your reservation.

Facility, date, and time

A booking is valid only for the confirmed facility, date or plan period, time slot, and member count. A long-term plan reserves the selected capacity during the confirmed slot throughout its stated period. Remaining capacity may be booked by other customers.

Prices and payments

Facility prices depend on the selected facility, age band, plan, and Happy Hour eligibility. The amount shown in the booking summary is the amount payable. A 2% convenience charge applies only to card and UPI payments. Your bank or payment provider may apply separate charges.

Confirmation

A booking is confirmed only when the portal issues a booking ID and displays a successful confirmation. A bank debit alone does not confirm a booking. Failed or duplicate debits are handled under the Refund & Cancellation Policy.

Identity and entry

Staff may ask for the booking receipt, long-term ID card, and original identity document before allowing entry. Booking or QR verification does not waive unpaid charges or facility rules.

Customer conduct

Customers must follow staff instructions, use equipment responsibly, respect capacity and safety rules, and avoid damage or disruption. The complex may cancel access for unsafe, abusive, fraudulent, or prohibited activity.

Changes and cancellations

Changes and cancellations are subject to availability and the published Refund & Cancellation Policy. Keep your booking ID for all requests.

Service availability

The complex may close or change a facility because of maintenance, weather, safety, government directions, or operational requirements. Affected customers will be offered an alternative where practical or handled under the refund policy.